How Rathagaya works

Who provides the information

Every vehicle detail on a listing (specifications, mileage, condition, accident history, service history, known issues and price) is provided by the seller. Listings carry this notice:

Information provided by the seller. Rathagaya has not independently verified these details.

Rathagaya doesn't inspect vehicles or check a vehicle's ownership, registration documents or condition, and doesn't ask for vehicle documents or registration numbers.

Seller disclosures

Sellers answer a few questions in a structured way so they're easy to compare:

• Accident history is shown as “Seller states no known accidents”, “Seller reports previous accident damage” or “Not stated by seller”. These are declarations, not findings. A missing answer never means a vehicle hasn't been in an accident.
• Known issues and service history are shown exactly as the seller provided them.

Contact confirmations

Seller profiles may show these statuses:

• Email confirmed: The seller clicked a confirmation link sent to their email address. It does not confirm who the seller is, that they own the vehicle, or anything about the vehicle.
• Phone confirmed: The seller entered a one-time code sent by SMS to their phone number. It does not confirm who the seller is, that they own the vehicle, or anything about the vehicle.
• Not confirmed: the seller hasn't completed that confirmation.

Verified badges

Some sellers and dealers apply for a badge. Our team reviews each application; a badge can't be bought, and our team can ask for a new review or remove it.

• Verified Seller: Our team checked this seller's details and documents. It doesn't guarantee any vehicle, claim or sale: always inspect the vehicle and its documents before paying.
• Verified Dealer: Rathagaya reviewed this dealer's business documents and the applicant's authority. It doesn't mean any vehicle has been inspected or is free of legal or finance issues: always inspect the vehicle and its documents before paying.
• Registered: The seller says this vehicle is registered in Sri Lanka. Rathagaya hasn't checked the registration documents.

Identity and business documents sent for a badge are stored privately and seen only by authorised staff. How long we keep them is explained in our privacy notice. Fees and refunds for the Verified Seller badge are on the Seller verification page.

What every badge and plan means

Moderation and reporting

• New and edited listings are reviewed against our listing rules before they go live.
• Anyone signed in can report a listing as a suspected scam, misleading, duplicate or already sold. Moderators review every report. A report alone doesn't mean a listing is fraudulent.
• Automated checks can flag listings for a closer look. A flag is a reason to review, not a finding.

What Rathagaya does not do

• We don't guarantee any vehicle, seller, document, transaction or payment.
• We don't hold payments, offer escrow or provide buyer protection.
• We are not affiliated with the Government of Sri Lanka or the Department of Motor Traffic.

Before paying for any vehicle, read the buying safety guide and the document checklist.