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You can request cancellation through your Promote+ order page. If no work has started and no advertising budget has been spent, we will refund the full amount. If work has started, we will provide an itemised breakdown and refund the portion covering work not delivered, together with any unspent advertising budget. Completed work and advertising spend already incurred are not refundable simply because the vehicle does not sell or the promotion receives fewer enquiries than expected. If we reject your order before starting work, we will refund the full amount. Approved refunds will be initiated within 7 business days after the final amount is confirmed. Your bank or payment provider may take additional time to credit the refund. This policy does not limit your statutory rights.

We submit posts only to eligible Facebook groups that permit vehicle advertisements. Group administrators control approval, and publication is not guaranteed. At the end of the package period, your report will show which posts were published, pending, rejected or unsuccessful. Only published posts count towards the package target, with each group counted once. If we publish fewer posts than the target, you may choose an extension at no additional service fee or a proportional refund. The refund is calculated as: Facebook group package fee × missing published posts ÷ target posts. If no posts are published, the full Facebook group package fee will be refunded. A post removed after publication will be recorded in your report. If removal resulted from an error by our team, we will replace it in another eligible group or count it as a shortfall.

Your advertising budget is separate from our service fee and is used only for your Meta or TikTok campaign. When the campaign ends or is cancelled, we reconcile the allocated budget against the final advertising charges. Your report will show the allocated budget, actual spend and remaining balance. Any unspent balance will be refunded after final charges are confirmed. We will not transfer it to another campaign or convert it into account credit without your agreement. Advertising spend already incurred cannot be refunded by Rathagaya. If the platform later credits any of that spend back to us, we will pass the corresponding amount back to you.